Information We Collect

We collect several types of information to provide and improve our services. Some information is provided directly by you, while other data is collected automatically as you interact with our platform.

Information You Provide Directly

When you register for our services, contact us, or use our platform, you might provide:

• Personal identification details (name, email address, phone number)
• Business information (company name, ABN, industry sector)
• Financial data related to your business activities for analysis purposes
• Communication preferences and feedback
• Payment information when you purchase our services

Automatically Collected Information

Our systems automatically collect certain technical information:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent, features used)
• Analytics data to understand how our platform performs
• Location data (general geographic location based on IP address)

How We Use Your Information

The information we collect serves specific purposes related to delivering and improving our services. We're transparent about how your data is used.

We do not sell your personal information to third parties. We do not use your data for purposes unrelated to our services without your explicit consent.

Data Storage and Security

We implement a range of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Where We Store Your Data

Your data is primarily stored on secure servers located in Australia. In some cases, data may be processed using cloud services that maintain servers in other jurisdictions. When this occurs, we ensure that adequate safeguards are in place to protect your information in accordance with Australian privacy standards.

Security Measures

• Data encryption during transmission using industry-standard protocols
• Secure storage with encryption for sensitive information
• Regular security audits and vulnerability assessments
• Restricted access to personal information (only authorized personnel)
• Multi-factor authentication for internal systems
• Regular staff training on privacy and security practices

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally:

• Active account data is retained while your account remains open
• Financial records are kept for seven years in line with Australian tax requirements
• Marketing communications data is retained until you withdraw consent
• Technical logs are typically retained for 12-24 months

When information is no longer needed, we securely delete or anonymize it so it can no longer identify you.

Sharing Your Information

We share your information only in specific circumstances and with appropriate safeguards in place.

Service Providers

We work with trusted third-party service providers who help us deliver our services. These include:

• Cloud hosting providers for data storage and processing
• Payment processors for handling transactions securely
• Analytics services to understand platform usage
• Customer support tools to manage inquiries efficiently

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, such as:

• In response to valid legal processes (court orders, subpoenas)
• To comply with regulatory requirements
• To protect the rights and safety of naritholven, our users, or the public
• In connection with fraud prevention or security investigations

Business Transfers

If naritholven is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change and your rights regarding your personal information.

How to Exercise Your Rights

To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll verify your identity and respond within 30 days.

When contacting us, please include:

• Your full name and contact details
• A description of your request or concern
• Any relevant account information (but not your password)
• Preferred method of response

There is no fee for making a privacy request, though we may charge a reasonable fee if your request is manifestly unfounded, excessive, or repetitive.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Here's what you should know:

Types of Cookies We Use

• Essential cookies: Necessary for the platform to function properly. These cannot be disabled.
• Performance cookies: Help us understand how visitors use our site so we can improve it.
• Functional cookies: Remember your preferences and settings for a better experience.
• Analytics cookies: Provide insights into usage patterns and help us optimize our services.

Managing Cookies

Most browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our platform may not function properly if you disable cookies.

To learn more about cookies and how to manage them, visit aboutcookies.org or allaboutcookies.org.

Third-Party Links

Our platform may contain links to third-party websites or services. We're not responsible for the privacy practices of these external sites. When you leave our platform, we encourage you to read the privacy policies of any site you visit.

The inclusion of any link does not imply endorsement of the site by naritholven or any association with its operators.

Children's Privacy

Our services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through:

• Email notification to the address associated with your account
• A prominent notice on our platform
• Updates to the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically. Your continued use of our services after changes indicates your acceptance of the updated policy.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We take complaints seriously and will work to resolve your concerns promptly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):